Cauzac, your one-stop shop for a wide variety of quality products. We take pride in offering a diverse selection that caters to all your needs, all at affordable prices. At Cauzac, we believe shopping should be convenient, reliable, and enjoyable.

You can contact our customer service by email at support@cauzac.com. Our team is available:

Monday to Friday: 8:00 AM to 6:00 PM
Saturday and Sunday: 10:00 AM to 4:00 PM

We accept various payment methods including credit/debit cards and Apple Pay to ensure a safe and convenient shopping experience.

Absolutely! Once your order has been shipped, you will receive a tracking number via email. With this number, you can track your package on our website or on the carrier's website.

Shipping Timeframe:

Our shipping policy is designed to provide you with a clear understanding of our shipping times and procedures. We aim to process and ship orders within 2-3 business days.

For domestic orders within the United Kingdom, please allow 7-10 business days for delivery, as we use reliable shipping services to ensure your order reaches you promptly.

Please keep in mind that these are estimated delivery times, and actual delivery may vary due to factors beyond our control, such as delays from our shipping partners or unforeseen logistical issues.

Once your order has been shipped, you will receive a confirmation email with tracking information, allowing you to monitor the progress of your delivery.

If you have any questions regarding the delivery of your order, please do not hesitate to contact our customer service team.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

If your product is unused and in its original packaging, and you are within the 30-day purchase period, and the product meets the conditions listed below, we are happy to offer you your money back! We have a 100% satisfaction or money-back guarantee because we believe our products are of the highest quality and will exceed your expectations.

To start a return, please contact us first at  support@cauzac.com or call us at +447366267582

If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

Important NOTE:

If you refuse to accept delivery or do not accept delivery because the courier could not reach you at the address provided, no refund will be possible. In such cases, you must first accept delivery of the product and then return it to us in accordance with our Returns Policy.

Please note: The shipping location from which your order was shipped is not the return address. You must always contact us first so that we can provide you with the correct return address. Items returned to us without a prior return request will not be accepted.

return costs

Customers are responsible for the shipping costs of their return. We recommend returning the item using a trackable option and as an insured package, as Cauzac is not liable for lost returns.
Note: Please indicate "RETURN, DUTY FREE" on the package, otherwise it may be returned to you.

Important note: Cauzac assumes no responsibility for delivery problems caused by the customer providing an incorrect delivery address.

Refunds

We will notify you once we have received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we approved your return, please contact us at support@cauzac.com or call us at +447366267582

Damages and Issues

Please inspect your order immediately upon receipt and contact us within 2 days if:

The item is defective

The item is damaged

You received the wrong item

Failure to report the issue within 2 days means we will not be able to process your claim.

In such cases, we will either offer you a voucher for future purchases in our store or replace the item and send you a new one free of charge.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Items that are not eligible for full return

Free/promotional items are non-refundable. If the above return conditions are met and the return is approved, you will receive a store credit.