CAUZAC

CAUZAC is an online store dedicated to making life easier for parents by offering innovative products, including our wireless bottle warmer. Designed for portability, this bottle warmer can be charged via a wall outlet, car charger, or computer, providing up to seven hours of autonomy. In just five minutes, it warms a 180ml bottle to the ideal temperature of 37°C, allowing parents to enjoy precious moments with their little ones without hassle. Explore our products and let us support you in your daily life!

You can contact our customer service by email at support@cauzac.com. Our team is available:

Monday to Friday: 8:00 AM to 6:00 PM
Saturday and Sunday: 10:00 AM to 4:00 PM

We accept various payment methods including credit/debit cards, PayPal and Apple Pay to ensure a safe and convenient shopping experience.

Absolutely! Once your order has been shipped, you will receive a tracking number via email. With this number, you can track your package on our website or on the carrier's website.

Shipping Timeframe:

Our shipping policy is designed to provide you with a clear understanding of our shipping times and procedures. We aim to process and ship orders within 1-2 business days.

For domestic orders within the United Kingdom, please allow 4-6 business days for delivery, as we use reliable shipping services to ensure your order reaches you promptly.

Please keep in mind that these are estimated delivery times, and actual delivery may vary due to factors beyond our control, such as delays from our shipping partners or unforeseen logistical issues.

Once your order has been shipped, you will receive a confirmation email with tracking information, allowing you to monitor the progress of your delivery.

If you have any questions regarding the delivery of your order, please do not hesitate to contact our customer service team.

Return Policy:
We offer a 30-day return policy. If you're not completely satisfied with your purchase, you have 30 days from the date you receive your item to request a return. The product must be unused, in its original packaging, and meet our return conditions.

To initiate a return, please contact us at support@cauzac.com or call us at +447366267582. We will provide you with a return shipping label and instructions. We cover the return shipping costs in full for all returns.

Return Shipping Costs:

We cover the return shipping costs in full for all returns, whether the product is defective or you simply changed your mind. We'll provide you with a prepaid return shipping label.

Refund Process:
Once we receive and inspect your returned item, we'll notify you of the approval of your refund. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you haven't received your refund, please contact us.

Exchanges:
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Damaged or Defective Items:
Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at support@cauzac.com or +447366267582 so we can evaluate the issue and make it right.

Contact Us:
If you have any questions about our return policy, please contact our customer service team!