Refunds & Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
If your product is unused and in its original packaging, and you are within the 30-day purchase period, and the product meets the conditions listed below, we are happy to offer you your money back! We have a 100% satisfaction or money-back guarantee because we believe our products are of the highest quality and will exceed your expectations.
To start a return, please contact us first at support@cauzac.com or call us at +447366267582.
If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
Returns can be sent to:
14 Salisbury Rd, London E12 6AB, United Kingdom
For any questions, you can always contact us at support@cauzac.com or call us at +447366267582.
Return Shipping Costs
For defective products (e.g., incorrect delivery, transport damage, or other defects), we will cover the return shipping costs in full.
For returns for other reasons (e.g., if you do not like the item or it does not fit), we will also cover the return shipping costs in full.
Items sent back to us without first requesting a return will not be accepted.
Returns can be sent to:
14 Salisbury Rd, London E12 6AB, United Kingdom
For any questions, you can always contact us at support@cauzac.com or call us at +447366267582.
Refunds
We will notify you once we have received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at support@cauzac.com or call us at +447366267582.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.